Shipping
Returns + exchanges
Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. You can also log into your Mejuri account at any time and select “My Orders” to review your order status.
This date refers to when the product will ship from our facilities. Note, it does not refer to when the product will be delivered. When ordering more than one item, if the shipping dates are more than 1 week apart, your order may be split if shipping to the US or Canada. International orders are not split.
Note: based on the volume and capacity, some orders may be processed earlier than the date shown on our website.
The shipping and processing times depend on the items you’re ordering. The status of each product (backordered, made to order or in stock) is indicated on each individual product page, as well as the estimated shipping date.
Backordered: we don’t have it on hand yet but it’s coming soon! You can still purchase it in this state, be sure to note the estimated shipping date.
Made to order: our jeweler needs to craft the piece for you once you order, it can take a bit more time to receive this type of product. Be sure to note the estimated shipping date on the product page so you can plan accordingly.
In stock: it’s in our facilities and ready for a new home! Shipping timelines are usually within 3 business days from today’s date, but be sure to note the estimated shipping date on each individual product page. You’ll see it above the “Add to Bag” button.
If you’re ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date. Use this rule to determine your shipping date: if the difference between the dates is more than 8 business days, the order will be split in two. If the difference is less than 8 business days, it will be shipped together once all items are available (on the latest shipping date). Keep in mind that only orders shipping within Canada or the US are eligible for split shipments. Your estimated shipping dates will also be noted in your Mejuri profile and confirmation email once the order is placed!
We use DHL/FedEx for US and international orders as well as FedEx/Canada Post for those being delivered within Canada. The estimated shipping timelines are listed below and does not account for any unforeseen delays on the courier’s end.Keep in mind depending on the postal code, express shipping option may not be available.
Canada/US
Expedited Shipping: 2 business days from the dispatch date
Express Shipping: 1 business day from the dispatch date
International
Your order will be shipped via DHL express and delivered between 3-5 business days from the dispatch date
The shipping fee is charged based on the subtotal before taxes and discounts. For Canada and United States, depending on the postal/zip code provided, we are offering both expedited and express shipping. Simply enter your shipping address and the available options will appear in the next step!
Canada & United States
Orders above $100: Free shipping OR $5 flat rate for express shipping
Orders below $100: $10 flat rate for expedited shipping OR $15 flat rate for express
Australia
Order above $100: Shipping is on us!
Order below $100: $5 shipping fee
Europe
Order above $150: Shipping is on us!
Order below $150: $20 shipping fee
UK
Order above $150: Shipping is on us!
Order below $150: $15 shipping fee
International
Order above $200: Shipping is on us!
Order below $200: $30 shipping fee
The delivery process has been adjusted temporarily until further notice, for more details!
All shipments (excluding Canadian shipments via FedEx) require a signature upon delivery so we do not ship to PO Boxes, APO or FPO addresses.
United States and Canada: duties are included in the shipping fee. Taxes are applied at check-out according to the state/province of the shipping address.
United Kingdom: duties and taxes are calculated and paid at checkout for UK customers and there are no additional charges upon delivery.
Australia: All items shipping to Australia include GST and duties. There are no additional fees on delivery.
Other international shipments: there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Mejuri does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to Angelletti. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us at contact@angelletti.com before your order is dispatched.
Your credit card/PayPal account will be charged at the time of the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!
Don’t worry, this doesn’t (always) mean that this piece will be gone forever. Our made to order pieces are produced in batches so this is to let you know that there are only a few left in this batch. We’ll show this whenever the quantity is less than 10. Once it runs out, you’ll still be able to purchase that item, it just means there will be a longer processing time until your order is shipped.
A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. Mejuri has the right to hold and or cancel orders that use more than one discount code.
US, Canada, and Australia: your return is on us!
Europe: a $20 USD fee will be deducted from your refund
International: a $30 USD fee will be deducted from your refund
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
Until further notice, we will not be accepting returns at our stores but you can return via mail by following the instructions on your profile under ‘Returns’!
We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
Our 30-day return policy will be extended to a 60-day return window for orders placed beginning March 1st, 2020 until further notice. Please note we need to receive your returned piece back at our facility by the end of this 60-day window. Be sure to check out the Engagement FAQ’s section for more details on the Engagement return policy.
We actually don’t offer exchanges for any pieces with the exception of our Engagement collection. This collection is eligible for exchange for a different size (not a different style) but for further details, please check out the engagement section of our FAQs.
Engraved and Monogrammed Products: All items that are engraved or monogrammed are not eligible for a return at any time and are final sale.
Other products: All returns must be unworn, have no signs of wear or damage, in its original condition with tags still attached (if any) and in all original packaging (box and pouch included). Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Mejuri will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.
Should the returned item not meet the above return guidelines, Mejuri has the right to deny a return and have the item re-shipped to customers.
Log into your Angelletti account (create one now if you didn’t create one at checkout) and select “My Returns”. You’ll be walked through the steps to select the item and generate the labels. If you’re returning an Engagement ring or wedding band, email us at contact@angelletti.com and our Customer Happiness team will be happy to provide your return labels for you.
Once your order arrives back to us, it can take up to 8-13 business days for it to be processed. We’ll be in touch via email with an update on your refund, store credit or replacement!
We offer store credit for gift orders, and our 30-day return policy will be extended to a 60 day return window until further notice. Please make sure the return guidelines are met in order for the credit to be applied. In case you missed them: please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry.
Store credit will be issued to your Angelletti Account, so be sure to create one prior to sending your return back to us. Original shipping fees, duties or taxes are non-refundable and will not be included in the credited amount.
Send us an email at contact@angelleti.com requesting your return label. Please also let us know the address where the jewelry will be shipping from and the email address associated with your Angelletti account so we can apply the credit once processed.
Once your order arrives back to us, it can take up to 8-13 business days for it to be processed. We’ll be in touch via email with an update!
This is likely because they are requesting a commercial invoice. However, our DHL commercial invoices are paperless. This goes for both US and international return shipments. Should you have any trouble with DHL accepting your return, feel free to mention this to them or reach out to us. We’ll be happy to help!
Items purchased during a preorder period are not eligible for refund, store credit or exchange. We also cannot cancel orders that are placed during a preorder period at any time prior to shipping. Why? We operate on limited inventory and preorder periods are a “last chance” for those items. Once they sell out, they won’t be returning to our website so we’re not able to accept returns.